Returns, Exchanges & Cancellation

Order Cancellation

• Orders can be cancelled only before dispatch.
• Once shipped, cancellations are no longer possible.
• Cancellation requests should be raised promptly with your Order ID.

Cancellation by UrbanToes

• Product unavailability or stock issues.
• Pricing or listing errors.
• Payment authorization failure.
• Suspected fraudulent transactions.
• Non-serviceable delivery locations.

Eligibility for Return or Exchange

• Requests must be raised within 5 days of delivery.
• Products must be unused, unworn, and in original packaging.
• All tags, boxes, and original materials must remain intact.
• Used or damaged items will not be accepted.

Size Exchanges

• Exchanges are primarily allowed for size or fit issues.
• Exchange is subject to stock availability.
• Only one exchange per order is allowed.
• If the requested size is unavailable, store credit may be provided.

Returns & Refunds

Returns are accepted for damaged, defective, or incorrect products. Refunds are processed only after inspection and approval.

Non-returnable Situations

• Products purchased during sale or promotional offers.
• Used or worn products.
• Products returned without original packaging.

Refund Timeline & Reverse Shipping

• Approved refunds are typically processed within 5 to 7 business days.
• Refunds are credited to the original payment method where applicable.
• COD refunds may be issued as store credit or bank transfer.
• Reverse pickup is available in serviceable areas; self-shipping may be required elsewhere.

International Orders

International orders cannot be cancelled once shipped. Returns and exchanges are not supported for international deliveries except where a damaged or incorrect product is reported promptly.