Shipping Policy

Shipping Charges

• Complimentary standard shipping is available on prepaid orders within India.
• A nominal fee may apply for Cash on Delivery orders.
• International shipping charges are calculated at checkout based on destination and order weight.

Order Processing

Orders are usually processed within 1 to 2 business days after confirmation. Orders are not processed on weekends or public holidays.

Delivery Timelines in India

• Metropolitan cities: approximately 2 to 4 business days.
• Tier 2 and Tier 3 cities: approximately 4 to 7 business days.
• Remote locations may take slightly longer.

International Shipping

• Estimated delivery is usually 7 to 14 business days.
• Shipping charges are calculated at checkout.
• Timelines may vary depending on customs clearance and destination country processes.

Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, and customs fees.
• These charges are the responsibility of the customer.
• Customs-related delays are outside our control.

Tracking & Delivery Exceptions

Once your order is shipped, you will receive a tracking link by email or SMS.

Delays may occur due to weather, courier issues, festive order volumes, or incomplete delivery details.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details. UrbanToes is not liable for delays or losses arising from incorrect or incomplete addresses.