Cancellation Policy

Customer-Initiated Cancellation

• Orders can be cancelled only before dispatch from our warehouse.
• Once the order has shipped, cancellation is no longer possible.
• Requests should be raised as early as possible with your Order ID.

After Dispatch

If your order has already been shipped, you may review our return and exchange policy for any options available after delivery.

Order Modifications

Changes to address, product selection, or payment method are not guaranteed once an order has been confirmed. Please review all details carefully before checkout.

Cancellation by UrbanToes

• Product is out of stock or discontinued.
• Pricing or listing errors.
• Issues with payment authorization.
• Suspected fraudulent or suspicious transactions.
• Non-serviceable delivery locations.

Refunds for Cancelled Orders

• Prepaid orders cancelled by UrbanToes are refunded to the original payment method.
• Refunds are typically processed within 5 to 7 business days.
• For COD orders, no charges apply when an order is cancelled before dispatch.

International Orders

International orders may only be cancelled before dispatch. Once shipped, cancellations are not permitted due to cross-border logistics and customs handling.

Important Notes

• Repeated cancellations may lead to restrictions on future orders.
• Refund timelines can vary depending on your payment provider.
• UrbanToes reserves the right to make the final decision in the event of a dispute.